Mamoos Order Management
Reaserch focused : A Mobile application to enhance a aspect of the day-to-day running of a small-scale business
Role
User Experience Designer
Industry
Food & Beverage
Duration
2 months
Design Brief
Following a systematic design process to conceptualize & visualize a mobile application that enhances any aspect of the day-to-day running of a small-scale business (local vendor).
About the Local Vendor
RESEARCH
What did I probe into, how, and why?
Understanding the day :
Spent a day observing and interacting with Maamu.
The objective is to understand all the activities he undertakes during a typical working day.
Captured a whole day in the life of my vendor as a timeline. - DILO
Observing the vendor :
How have they organized their workspace
How they interact with customers
How do they interact with the environment
Why am I doing this? : The main objective is to obtain data from my vendor. This includes why they do certain things, what they feel while doing those things, and what about those things makes it difficult or pleasing
Questionnaire and Verbatims
SENSEMAKING
How could I Make His Life Easier?
After lots of Findings and Insights, Formed Opportunities Areas. Which then was Clustered
& the identified opportunity areas were prioritized to package my opportunity area as a primer for ideation
Creating a How Might We Statement
Why this Idea? : After finding the vendor's needs, pain points, and opportunity areas.
I checked which opportunity area is the Most Feasible for the designer. (that’s me) 🌚
IDEATION
Finalizing the Idea
The idea here refers to a possible digital solution to solve the identified problem
Why?: The main objective is to select the best idea possible (by combining/rejecting/iterating the ideas that I came up with.) Having one solid idea will make it easy for me to diverge again in the next step, which is creating wireframe variations for the same.
Final Solution
TURNING DIGITAL
Task Flows and Information Architecture
Re-Thinking: How is this helpful for the vendor?
The vendor doesn't need to be physically present to take orders
Easily manage orders instead of remembering them
No confusion about who to serve first
Lo-Fi Wireframes
FINAL DESIGN
THANK YOU FOR READING.
Design Brief
Following a systematic design process to conceptualize & visualize a mobile application that enhances any aspect of the day-to-day running of a small-scale business (local vendor).
About the Local Vendor
RESEARCH
What did I probe into, how, and why?
Understanding the day :
Spent a day observing and interacting with Maamu.
The objective is to understand all the activities he undertakes during a typical working day.
Captured a whole day in the life of my vendor as a timeline. - DILO
Observing the vendor :
How have they organized their workspace
How they interact with customers
How do they interact with the environment
Why am I doing this? : The main objective is to obtain data from my vendor. This includes why they do certain things, what they feel while doing those things, and what about those things makes it difficult or pleasing
Questionnaire and Verbatims
SENSEMAKING
How could I Make His Life Easier?
After lots of Findings and Insights, Formed Opportunities Areas. Which then was Clustered
& the identified opportunity areas were prioritized to package my opportunity area as a primer for ideation
Creating a How Might We Statement
Why this Idea? : After finding the vendor's needs, pain points, and opportunity areas.
I checked which opportunity area is the Most Feasible for the designer. (that’s me) 🌚
IDEATION
Finalizing the Idea
The idea here refers to a possible digital solution to solve the identified problem
Why?: The main objective is to select the best idea possible (by combining/rejecting/iterating the ideas that I came up with.) Having one solid idea will make it easy for me to diverge again in the next step, which is creating wireframe variations for the same.
Final Solution
TURNING DIGITAL
Task Flows and Information Architecture
Re-Thinking: How is this helpful for the vendor?
The vendor doesn't need to be physically present to take orders
Easily manage orders instead of remembering them
No confusion about who to serve first
Lo-Fi Wireframes
FINAL DESIGN
THANK YOU FOR READING.
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